[Complaint Handling Policy]

• Judicial intervention is not included.
• Complaints regarding single transaction freezes will be handled accordingly.
• Withdrawal of complaints will result in the return of the merchant’s balance.
• Merchants are required to bear all processing fees related to account matters.

[Thailand THB Rules – Bank Risk Control & Freezing Policy]

• If a freeze occurs, the total frozen amount will be shared among all merchants based on their recharge proportion. The frozen amount will be refunded once the case is resolved.a
• If the case involves fraud, the merchant will bear full responsibility:
• In such cases, the service provider will freeze the merchant’s entire balance until the case is resolved and the account is unfrozen.

[Market Type Restrictions]

• Category 1: Regulated Betting, Gaming, and Forex Exchange (long-term, no complaints).

Note: Account registration requires strict verification of products to allocate appropriate corporate accounts. Large volumes may apply for a dedicated corporate account.

[Complaint Handling Policy]

• Judicial intervention is not included.
• Complaints regarding single transaction freezes will be handled accordingly.
• Withdrawal of complaints will result in the return of the merchant’s balance.
• Merchants are required to bear all processing fees related to account matters.

[Thailand THB Rules – Bank Risk Control & Freezing Policy]

• If a freeze occurs, the total frozen amount will be shared among all merchants based on their recharge proportion. The frozen amount will be refunded once the case is resolved.a
• If the case involves fraud, the merchant will bear full responsibility:
• In such cases, the service provider will freeze the merchant’s entire balance until the case is resolved and the account is unfrozen.

[Market Type Restrictions]

• Category 1: Regulated Betting, Gaming, and Forex Exchange (long-term, no complaints).

Note: Account registration requires strict verification of products to allocate appropriate corporate accounts. Large volumes may apply for a dedicated corporate account.